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          Privacy/Sales Policy

Your Privacy:

RC-TEK Ltd. is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit the RC-TEK Ltd. web site and describes how we use that information. Our policy is to keep the personal information we receive from our site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access our site; the pages that you access while at our site and the Internet address of the web site from which you linked directly to our site. This information is used to help improve and administer our site.

Use of your Personal Information:

The personal information collected on this site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other RC-TEK Ltd. products and services.

Sales Policy:

RC-TEK Ltd. appreciates your business and will do everything within our power to make sure you are happy with your purchase. In the event of a quality and/or manufacturing issue, RC-TEK Ltd. will repair or replace (at our sole discretion) the product and/or component(s) in question at no charge to the customer for a period of 60 days. This coverage does not include abuse and/or accidental damage of the product by the customer. Due to the consumable nature of our products, all sales are final. In some cases, RC-TEK Ltd. may allow returns for store credit and/or a cash refund, however, RC-TEK Ltd. reserves the right to apply a 15% restocking fee on any opened product found not to be defective. Any claims for defective or unwanted product should be made within 7 business days of receipt of the product and no return consideration will be given past 30 days of receipt. An RMA number must be received from RC-TEK Ltd. Customer Service and clearly written on the outside of any product box returned to RC-TEK Ltd. or RC-TEK Ltd. may refuse the parcel when delivered. The return shipping fees of any product to RC-TEK Ltd. are the responsibility of the customer. If applicable, RC-TEK will pay the replacement product and/or components shipping fees to return the repaired and/or replaced product back to the customer. By placing an order on this web site, the customer agrees that he/she fully understands and accepts this policy.

Questions:

If you have any questions about this Privacy Statement and/or Sales Policy or concerns about the way we process your Personal Data, please contact us using the Contact Us form. We may occasionally modify this privacy statement without notice or obligation. All such changes will be reflected on this web page.



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